I do find that I communicate
differently with people from different groups and cultures. If is someone that I know well I am more
comfortable and am more likely to use slang and tease and joke more. Professionally, I communicate differently
based on the audience. In a large group
of other early childhood professionals, I am more likely to use acronyms and
jargon that I know others in the group will be familiar with. I work at a bilingual preschool program.
Several of the teachers and many of the parents speak Spanish. I speak more slowly, use simpler words and
listen very carefully. We have a
Spanish-speaking cook at the program where I work. My Spanish is very limited and so I find that
I must rely on lots of gestures to communicate effectively with her.
The first strategy that I
could use to help me communicate more effectively is to improve my listening
skills. When talking with Spanish
speaking parents, I tend to be nervous about my limited ability to speak
Spanish and so it is sometimes difficult to stay focused on listening. I also tend to be very businesslike and so I
have found that I need to stop, listen carefully and give all of my attention
to the person who is speaking.
The second strategy that I
could use would be becoming more other-oriented. As Bebee, Bebee & Redmond (2011) point
out, “focusing on others rather than yourself… is an important way to enhance
your interpersonal competence” (p. 111).
According to Bebee, et al. (2011), becoming other-oriented involves
taking into account “the other person’s thoughts, values, background, and
overall perspective” and to “put yourself into someone else’s place emotionally
and consider what that person is feeling” (p. 112). As Gonzalez-Mena (2010) reminds us, “it’s
uncomfortable to begin questioning what we already know, but it’s important to
do so when working in an early childhood setting that includes diverse families
you don’t see eye to eye with” (p. 36).
The third strategy that I
can use is related to body language. Since taking this class, I have become
much more aware of my body language. I
am careful to ensure that my body language is communicating my interest in what
the other person is saying. I turn
towards the other person, am careful not cross my arms, nod, smile and watch
carefully to use the amount of direct eye contact that the speaker is comfortable
with.
Reference:
Beebe, S.
A., Beebe, S. J., & Redmond, M. V. (2011). Interpersonal communication:
Relating to others (6th ed.). Boston, MA: Allyn & Bacon.
Retrieved from https://class.waldenu.edu/bbcswebdav/institution/USW1/201420_02/MS_MECS/EDUC_6165/Week%203/Resources/Resources/embedded/beebe_ch4.pdf
Gonzalez-Mena,
J. (2010). 50 strategies for communicating and working with diverse families.
Upper Saddle River, NJ: Pearson Education, Inc.
Hi Geralyn,
ReplyDeleteI agree that body language has a lot to do with communication; they go hand in hand with verbal communication. However, I have found it is in the eyes. Your whole face shines when you have kindness and understand in them. This communicating class has really become an eye-opener for all of us. It seems like we all are becoming aware of how we see ourselves so, that’s a good thing. Let’s keep the communication going.
Kathleen
Hello Geralyn, I really enjoy reading your post because you pointed out some good positive points. Yes you really have to realize that people come from different part of the world and they don't all communicate the same. So we have to get down to their level. Good Job!!
ReplyDeleteYou pointed out three very good ways to enhance communication...body language, listening and considering the other person's perspective. I often think that I can improve on my listening skills. I can't imagine listening to others speaking another language. That adds another dimension to listening.
ReplyDelete